Sales Assistant for Inbound/Outbound Outreach
Location: Philippines (Remote)
Job Application Code: 003729 (add this to the application form)
Working Hours: Mon-Fri from 1 pm to 9 pm PH time, 8 hrs daily
Timezone: Singapore
Overview
Company Overview
We are seeking a versatile and proactive Virtual Assistant to manage a variety of tasks, including customer support, lead outreach, general administration, and basic bookkeeping. In this role, you will be responsible for handling customer inquiries, engaging with potential leads, and performing essential administrative duties to ensure the smooth operation of our client’s business. Additionally, you will maintain accurate financial records and provide support in bookkeeping tasks. This position requires strong organizational skills, excellent communication, and working independently in a remote setting.
VA Role Overview:
Customer Support (High Priority)
- Customer Inquiries
- Customer Support, Live Chat & Instant Messenger
- Processing Orders
- Billing and Technical Support
Lead Outreach
- Lead Outreach via Text
- Lead Outreach via Call
- Sales admin (lead follow-up, appointment setting)
- Must understand reporting for conversion and strategies
General Administration
- Database Management
- Document storage and organisation
- Email Management eg Filter emails and manage spam
- Calendar Management eg Set appointments and manage calendar
- Answer customer service emails and chat support
- Making meeting and event arrangements
- Organize and file documents
- Update spreadsheets and
- Create and update reports
Basic Bookkeeping
- Send client invoices and reminders
- Payment follow-ups and assistance
General Qualifications:
- Backend admin (invoicing, payments, student management), requires around 4-6 hours per day, 5 days a week
- Sales admin (lead follow-up, appointment setting)
- Flexible hours to cover extended availability
- Ability to handle increased lead volume (up to 30/day)
- VAs should have 1-2 years of experience, proficient with Google Suite
- 1-2 week training period needed for new VAs to learn processes
This role requires experience and knowledge of the following Apps:
- Google Suite (Docs & Sheets)
- Stripe and Bank for Client Payment processing
- Zoom
*Training provided on unfamiliar software
Key Attributes:
- Proactive
- High level of attention to detail
- Strong communication skills in both written and verbal
- Highly Organised
- Works well in any team environment
- Reliable – can work autonomously
Minimum Technical Requirements:
Internet Speed: Download: Minimum 50MBPS, Upload: Minimum 20MBPS (will be checked live during your Zoom interview)
Computer Specs: 16GB RAM computer (Windows OS or M1/M2 Mac).
Back up internet (a MUST): Fast internet and Mobile Data (Personal Hotspot)
How to submit your application:
Make sure to attach and submit the following in our VA Application Form:
- Link to Intro Video
- Updated Resume
- Profile image file
- Link to portfolio
Learn More about Our Angel Nation: https://prezi.com/view/kJuHwZwdXr2PhJjiY3ec/
Recruitment Period: For Ongoing pooling
Click here to submit your application
Why Join Us
Free Job Hunting & Placements
No Commissions or Fees
Above Industry Salary Package
On Time Pay
Weekends Off
Flexible Work Shifts (Day or Night available)
HMO Prepaid Coverage After 6 Months
VA Training & Support
Incentives & Bonuses
Team Bonding Activities
Annual Company Team Retreats
Recruitment Steps
Virtual Assistant Activities
