Executive Admin Assistant VA + Customer Ticket Management

Role Overview:

We are in search of a highly resourceful and meticulously detail-oriented individual to join our team as an Executive Admin Assistant VA + Customer Ticket Management Virtual Assistant. In this pivotal role, you will play a crucial part in providing impeccable administrative support to our executive team and seamlessly overseeing the management of customer tickets. Your contribution will be instrumental in ensuring the swift resolution of customer concerns, allowing our executives to dedicate their time to strategic endeavors.

Work hours:
8 am- 5pm Melbourne time / Full- time shift 5 days a week -VA can pick the shift days but important is there is one day weekend schedule or willing to work hrs during the weekend.

This role requires experience and knowledge in the following Apps: (*training provided on unfamiliar software)

Slack
Front
Xero
Video Editing tools
Linear similar to Jiro

*training provided on unfamiliar software

VA Task Overview

IT Support
- Tickets
  - requests
  - Enquiries
- Support, Live Chat & Instant Messenger
- Technical Support
- Update links to redirects
- Find replacement social media posts for broken embed
Administration
- Add alt text to images
- Follow up with staff to ensure they have completed all their compliance via Vanta (compliance software)
- Completing questionnaires
- Reviewing contracts (preferred)
- Access management
  - Onboarding/offboarding
- Assisting with Phrase (translation software)
- Making meeting and event arrangements eg retreat planning
- Transcriptions
- Organise and file documents
  - Updating docs with new UI
  - Content migration

Video and Audio Editing
- Basic video & audio editing for internal work processes and instructions
EA and Personal Administration
- Leave management
  - Backdating leave (Leave accruals sheet/formula RP created)
- Support
- Meeting notes
- Invoices
- Video proof

Skills Required: