E-Commerce + Social Media + Customer Support
Job Application Code: 003718 (add this to the application form)
Role Overview:
We are looking for a virtual assistant with experience working with e-commerce businesses. The ideal candidate will be responsible for offering high-level admin and customer support, managing product or service delivery, and providing social media assistance. The candidate should be able to support and help customers in a friendly and professional manner, have a strong background in managing Shopify and Amazon stores, and have Excellent problem-solving skills and the ability to think creatively.
Work hours:
Day time shift – Mon-Fri (7:30am-11:30am PH time)
Salary: Minimum of AUD $8 hourly rate
This role requires experience and knowledge in the following Apps: (*training provided on unfamiliar software)
- Customer Support
- Administration
- Social Media
- Shopify and Amazon experience
- Canva
- Google translate
VA Task Overview
- eCommerce/Administration
- Amazon: shop set up, product management, ongoing maintenance
- Shopify: website content update, product management, ongoing maintenance
- Data entry into eCom systems to upload SKU
- Email Management eg Filter emails and manage spam
- Answer customer service emails and chat support
- Manage voicemail messages
- Data entry
- Social Media
- Source and curate content for Social Media
- Schedule social media content using a scheduler
- Research hashtags and social media trends
- Manage inbox and response rate
- Competitor research
- Moderate comments and reviews
- Design social media content and thumbnails using Canva
- Write social media captions
- Social media engagement (liking, commenting, following)
- Preparing social media reports
- Create, edit and upload Stories
- Customer Support
- Customer Enquiries
- Customer Support, Live Chat & Instant Messenger
- Processing Orders
- Billing and Technical Support
- Online Community Management
- Posting to Forums and Blogs
- Pre-sales questions
- Processing unsubscribe requests
Key Attributes:
- Proactive
- High level of attention to detail
- Strong communication skills in both written and verbal
- Highly Organised
- Works well in any team environment
- Reliable – can work autonomously
Minimum Technical Requirements:
Internet Speed: Download: Minimum 50MBPS, Upload: Minimum 20MBPS (will be checked live during your Zoom interview)
Computer Specs: i3/Ryzen3 or equivalent, with at least 8GB RAM (will be checked during Zoom interview)
Back up internet (a MUST): at least Mobile Data (Personal Hotspot)
How to submit your application:
Make sure to attach and submit the following in our VA Application Form:
- Link to Intro Video
- Updated Resume
- Profile image file
- Link to portfolio
Learn More about Our Angel Nation: https://prezi.com/view/kJuHwZwdXr2PhJjiY3ec/
Recruitment Period: For Ongoing pooling
Click here to submit your application
Why Join Us
Free Job Hunting & Placements
No Commissions or Fees
Above Industry Salary Package
On Time Pay
Weekends Off
Flexible Work Shifts (Day or Night available)
HMO Prepaid Coverage After 6 Months
VA Training & Support
Incentives & Bonuses
Team Bonding Activities
Annual Company Team Retreats
Recruitment Steps
Virtual Assistant Activities
