E-Commerce Expert + Social Media + Customer Support

E-Commerce Expert + Social Media + Customer Support

Role Overview:

We are looking for a virtual assistant with experience working with e-commerce businesses. The ideal candidate will be responsible for offering high-level admin and customer support, managing product or service delivery, and providing social media assistance. The candidate should be able to support and help customers in a friendly and professional manner, have a strong background in managing Shopify and Amazon stores, and have Excellent problem-solving skills and the ability to think creatively.

Work hours:
Day time shift – Mon-Fri (7:30am-11:30am PH time)

This role requires experience and knowledge in the following Apps: (*training provided on unfamiliar software)

  • Customer Support
  • Administration
  • Social Media
  • Shopify and Amazon experience
  • Canva
  • Google translate

VA Task Overview

  • eCommerce/Administration
    • Amazon: shop set up, product management, ongoing maintenance
    • Shopify: website content update, product management, ongoing maintenance
    • Data entry into eCom systems to upload SKU
    • Email Management eg Filter emails and manage spam
    • Answer customer service emails and chat support
    • Manage voicemail messages
    • Data entry
  • Social Media
    • Source and curate content for Social Media
    • Schedule social media content using a scheduler
    • Research hashtags and social media trends
    • Manage inbox and response rate
    • Competitor research
    • Moderate comments and reviews
    • Design social media content and thumbnails using Canva
    • Write social media captions
    • Social media engagement (liking, commenting, following)
    • Preparing social media reports
    • Create, edit and upload Stories
  • Customer Support
    • Customer Enquiries
    • Customer Support, Live Chat & Instant Messenger
    • Processing Orders
    • Billing and Technical Support
    • Online Community Management
    • Posting to Forums and Blogs
    • Pre-sales questions
    • Processing unsubscribe requests

Key Attributes:

  • Proactive
  • High level of attention to detail¬†
  • Strong communication skills in both written and verbal
  • Highly Organised
  • Works well in any team environment¬†
  • Reliable – can work autonomously

Minimum Technical Requirements:

Internet Speed: Download: 20MBPS Upload: 5MBPS (will be checked during Zoom interview)

Computer Specs: i3/Ryzen3 or equivalent, with at least 8GB RAM (will be checked during Zoom interview)

Back up internet (a MUST): at least Mobile Data (Personal Hotspot)

How to submit your application:

Make sure to attach and submit the following in our VA Application Form:

  • Link to Intro Video
  • Updated Resume
  • Profile image file
  • Link to portfolio

Learn More about Our Angel Nation: https://prezi.com/view/kJuHwZwdXr2PhJjiY3ec/

Recruitment Period: September 22-27, 2023 only

Click here to submit your application

Why Join Us


Free Job Hunting & Placements

No Commissions or Fees

Above Industry Salary Package


On Time Pay


Weekends Off

Flexible Work Shifts (Day or Night available)


HMO Prepaid Coverage After 6 Months

VA Training & Support

Incentives & Bonuses

Team Bonding Activities


Annual Company Team Retreats

Recruitment Steps


Virtual Assistant Activities

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E-Commerce Expert + Social Media + Customer Support
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