Customer & Sales Support (Voice and Non-Voice) + Social Media + Admin Assistance VA

Job Application Code: 003725 (add this to the application form)

Role Overview:

For this role, we are seeking for a highly organised, motivated and dedicated Virtual Assistant to join our client’s team as a Customer & Sales Support Virtual Assistant. We are looking for someone who is able to not only support customers but also willing to work on the client’s branding/brand messaging across his company’s social media channels, and is able to document his/her progress of work (CRM Updates).

We are currently gathering talent for future opportunities. If you submit your application for this role, you will be considered a priority once a position becomes available. We understand that this may be frustrating, but we want to be transparent about our hiring process. Thank you for your understanding.

Work hours:
Day time shift (Au Client) – Monday to Friday, shift starts at 7AM at the earliest

The role requires skills/experience in:

Able to work with a diverse range of people from around the world eg Australia, Singapore, US, Middle East etc
Strong interpersonal and communication skills (written and verbal)
Able to become an integral part of your team to ensure things are completed in a timely manner, accurately and communicate any changes with customers
Familiarity with current technologies and cloud-based plat- forms (e.g scheduling platforms, analytics and VPN) Excellent written, verbal communication and interpersonal skills
Honest and reliable work ethic
Excellent time management and organisational skills
Able to work in your preferred time zone and work style Able to meet deadlines and meet last minute requests High-speed internet connection and back-up internet plan

VA Task Overview

Customer & Sales Support

Customer Enquiries (Tickets)
Answer customer service emails and chat support
Processing Orders
Making client calls whenever necessary for enquiries and confirmations

Administration

Database Management
Document storage and organisation
Email Management eg Filter emails and manage spam
Calendar Management eg Set appointments and manage calendar
Creating or preparing update reports (spreadsheets and PowerPoints)
Project management
Website Content Update (with instructions)

Social Media

Pinterest, YouTube, Instagram and Facebook
Source and curate content for Social Media (Canva)
Create, edit and upload Stories
Schedule social media content using a scheduler
Research hashtags and social media trends
Social Media Groups management
Moderate comments and reviews
Social media engagement (liking, commenting, following)
Online directory submission

Research

Industry Research
Competitor Research
Gather data for reports
FAQs research

Tools:

The client is willing to train the successful candidate to his current tools and apps for work. However, when submitting your application for this role, please make sure that you indicate a comprehensive list of apps and tools (or website) that you used in fulfilling each category of VA tasks and skills stated for role.
Indicate if you are well-versed with using ChatGPT

Minimum Technical Requirements:

Internet Speed: Download: 20MBPS Upload: 5MBPS (will be checked during zoom interview)

Computer Specs: i3/Ryzen3 or equivalent, with at least 8GB RAM (will be checked during zoom interview)

Back up internet (a MUST): at least Mobile Data (Personal Hotspot)

How to submit your application:

Make sure to attach and submit the following in our VA Application Form: