Business Analyst (Project Support) – ACTIVE

Job Application Code: 003771 (add this to the application form)

Work hours: Full Time 40 hrs/wk, 5 AM–2 PM PHT

Breaks: Flexible 1-hour unpaid lunch (e.g., 30 min + two 15-min breaks)

Overview

Job Description

The Business Analyst (Project Support) will work with the ICT Project Manager to support the delivery of OBK’s technology and process improvement initiatives. The role focuses on documenting requirements, developing user stories, mapping processes, and supporting testing activities. It also provides project support, ensuring continuity when the ICT Project Manager is on leave.

Probation Period:

2 weeks to 1 month
Monthly Assessment until 3 months
Ideally, this will be a 6-month project, with the possibility of extending to a longer-term engagement depending on project needs.

Key Responsibilities:

Gather, analyse, and document business requirements for ICT projects, ensuring solutions are practical and cost-effective.
Translate stakeholder needs into clear user stories, process maps, and functional documents, working closely with the Data and Systems Architect.
Support testing and iteration cycles by ensuring requirements are traceable, accurate, and aligned with project goals and cost minimisation strategies.
Assist with keeping project documentation, governance updates, and system knowledge bases up to date so OBK always has a clear and reliable source of truth.
Provide project coordination support, including tracking progress and updating project registers as needed.
Act as backup to the ICT Project Manager during periods of leave, ensuring continuity of communications and project oversight.
Collaborate with the ICT Project Manager, Data & Systems Architect, and other OBK stakeholders to ensure successful delivery of ICT initiatives.

Skills & Experience:

Excellent written and verbal communication skills are required.
Strong stakeholder engagement and relationship-building skills.
Strong analytical and documentation skills with keen attention to detail.
Experience in requirements gathering, writing user stories, or process mapping.
Experience with web and/or app development is preferable.
Experience with Salesforce and integration is required.
Experience with NetSuite and integration is preferable.
Familiarity with collaboration and project tools such as Confluence, Google Workspace, MS Excel (online), and Slack.
Ability to manage multiple tasks effectively in a volunteer-driven, fast-moving environment.
Ability to lead multiple teams and oversee and report accordingly.
Prioritises understanding current system landscape to support OBK’S end-to-end business processes

Personal Attributes:

Reliable and adaptable, able to step into different tasks when needed.
Accountable and transparent with task status and goal achievement.
Proactive, detail-oriented, and solution-focused with a strong problem-solving mindset.
Collaborative team player who works well with staff, interns, and
volunteers.
Skilled at working remotely with major stakeholders based in Sydney and the Philippines, maintaining clear and effective communication across time zones.
Curious and eager to learn, with a growth mindset suited to OBK’s dynamic environment.

Tools: