Admin tasks, Client onboarding, and Social media management

Job Application Code:  003751 (add this to the application form)

Working Hours: Full Time Monday – Friday 9am to 6pm Sydney (with 1hr break)

Communication tool: Slack and whatsapp

Overview

Job Description

Seeking a full-time, experienced angel for admin tasks, client onboarding, and social media management.

Key requirements: calendar/inbox management, Zoom concierge, social media engagement, and proactive communication

Key Responsibilities:

• Primary tasks: calendar/inbox management, client communication, and social media management
• Daily routine:
  • Morning: Inbox cleanup, appointment checks, action item follow-ups
  • Ongoing: Calendar management, social media engagement, live stream prep
  • Additional: Video content organisation, admin tasks as needed
    

Other responsibilities (other details): 

• Calendar & Inbox Management

• Clean up inbox daily
• Schedule and manage appointments
• Follow up on action items

1. Client Communication & Onboarding
   • Engage with clients proactively
   • Support during live Zoom sessions (concierge role)
   • Assist in onboarding process and client follow-ups
2. Social Media Management
   • Engage with audiences online
   • Create and organise social media content
   • Prepare and support live stream sessions
3. Admin & Task Support
   • General administrative support
   • Organise video content
   • Manage recurring or ad hoc tasks as assigned
4. Team Coordination
   • Act as concierge during daily Zoom meetings
   • Collaborate with team members (Sally, Jackie)
   • Submit daily end-of-day reports

Soft Skills: 

• Proactivity and Initiative – should be able to take ownership of tasks, identify issues, and resolve them without constant oversight from Sally and Jackie.
• Strong Communication Skills – will be the first point of contact for clients, so they need to be able to communicate clearly, ask the right questions, and provide a positive customer experience.
• Adaptability and Flexibility – schedule and workload may vary, so they need to be able to adjust as needed and handle changing priorities.
• Attention to Detail – Particularly when it comes to calendar management, inbox management, and ensuring nothing falls through the cracks.
• Confidence and Comfort with Interrupting – should feel empowered to interrupt Sally and Jackie when needed, such as to notify them of an upcoming meeting.
• Willingness to Learn and Ask Questions – shouldn’t be afraid to ask questions if they are unsure about something, as Sally and Jackie want to avoid issues due to lack of understanding.
• Collaborative Spirit – should be able to work well with the broader team and feel comfortable participating in team meetings and discussions.
• Very forthcoming to ask 
• EA role, is to “interrupt the client” or not afraid to stand up to the client or Sally
• Willing to work in Zoom with Sally

Tools: 

• • Go High Level – CRM and marketing automation
  • Zoom – Daily team meetings, concierge support
  • Slack – Internal team communication
  • Basecamp (communication for clients) / Asana – Task and project management
  • Google Workspace – Email, calendar, file sharing

• (Potentially) Hubstaff – Time tracking and activity monitoring